Articles on: CIPC

How to top up your CIPC account (for InfoDocs users)

Estimated reading time: 2 minutes

When you file submissions to the Companies and Intellectual Property Commission (CIPC) through InfoDocs, you have the option to use your own CIPC customer code. This account acts like a prepaid wallet that pays your filing fees directly to CIPC. If your CIPC balance is low or empty, InfoDocs will prompt you to Top Up CIPC Account before continuing with a submission.

What is a CIPC customer account?

A CIPC customer account is required for all online transactions with CIPC. Each transaction deducts a fee from your available balance, depending on the filing type.

Example:

Annual Return (turnover under R1 million): R100
New Company registration: R125
Name Reservation: R50

Your customer code and balance are linked to your filings. InfoDocs uses these details when submitting your transaction to CIPC.

When will InfoDocs ask you to top up?

InfoDocs automatically checks your CIPC account balance when you submit a filing.

You’ll see a Top-Up message if:

Your CIPC balance is insufficient to cover the required filing fee
Your payment to CIPC hasn’t yet cleared
You recently changed your CIPC password or customer code

Once your balance is topped up, you can retry the submission.

How to top up your CIPC account

You can top up your CIPC account using EFT (Bank Transfer)

Bank	ABSA
Account Name	CIPC
Account Number	4055 68 1017
Branch Code	632005
Account Type	Transmission Account
Reference	Your Customer Code (e.g., C123456)

Important notes:

Always use your Customer Code as the reference – this links your payment to your CIPC account
Payments from FNB usually reflect within 24 hours
Payments from other banks may take up to 48 hours to clear
CIPC cannot allocate your funds if an incorrect reference is used

Confirming Your Top-Up

Once your payment reflects:

Log in to https://eservices.cipc.co.za.
Your available balance will appear on the left side of the page under your customer account details.
You can then return to InfoDocs and retry the submission. InfoDocs will detect your updated balance and continue the filing.

Common top-up issues

Issue	Cause	Fix
Payment not reflecting	Wrong or missing reference	Contact CIPC and send proof of payment
“Insufficient Funds” after EFT	Payment not yet cleared	Wait 24–48 hours, then retry in InfoDocs
Deducted but not showing	Wrong account used	Contact your bank and CIPC Support immediately

InfoDocs tip

If you’re managing filings for multiple companies, we recommend:

Keeping a minimum balance in your CIPC account (e.g., R6000)
Using card top-ups for urgent filings
Saving your CIPC customer code in InfoDocs so all filings link automatically

Need help?

If your payment isn’t reflecting or your account shows the wrong balance:

Log a query at https://enquiries.cipc.co.za
Call CIPC’s Contact Centre: 086 100 2472
Or email: [email protected] (include your proof of payment and customer code)

Updated on: 11/11/2025

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