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# How to update director contact details on CIPC (Step-by-Step Guide for Directors)

||| Your email and cellphone number on CIPC must be up to date to receive One-Time Pins (OTPs) for director changes and other transactions. If your contact details are outdated or missing, you won’t be able to approve changes and CIPC will reject submissions.

Estimated reading time: 1 minute

### What you'll need: 

* A CIPC customer code (e.g. ABC123)
* Access to the email and cellphone registered on your director profile 

### Not sure if you have a CIPC account?

**Step 1**: Go to the [CIPC registration page](https://eservices.cipc.co.za/Customer_register_id.aspx)
**Step 2**: Enter your **ID or passport number** to search for an existing customer code. If nothing appears, create a new account before continuing.

### How to update director contact details on CIPC 

**Step 1: Log in to CIPC eServices**
Go to [eservices.cipc.co.za](http://eservices.cipc.co.za) and log in with your **customer code and password**. 

**Step 2: Navigate to the New Services Portal**
Click TRANSACT in the top menu, then select MORE SERVICES. 

![](https://storage.crisp.chat/users/helpdesk/website/-/d/5/b/9/d5b93bf079ae8000/transact_ex2172.png =800x600)
![](https://storage.crisp.chat/users/helpdesk/website/-/d/5/b/9/d5b93bf079ae8000/moreservices_kv8qfp.png =800x630)
**Step 3: Choose Change Director Contact Details**   

![](https://storage.crisp.chat/users/helpdesk/website/-/d/5/b/9/d5b93bf079ae8000/changedirectorcontactdetails_qtyzph.png =800x398)

**Step 4: Select the specific company you would like to change contact details for**

![](https://storage.crisp.chat/users/helpdesk/website/-/d/5/b/9/d5b93bf079ae8000/choosecompany_107gktb.png =800x381)

**Step 5: Click Edit/View next to your name**
You’ll only be able to edit if your customer profile ID/passport number matches your director record. If it doesn’t, the system will block the change. 

![](https://storage.crisp.chat/users/helpdesk/website/-/d/5/b/9/d5b93bf079ae8000/chooseyourselftoamend_1kgccvl.png =800x268)
**Step 6: Enter your new contact details**
Scroll down to the CONTACT PERSONAL INFORMATION section, update your email and cellphone number and click SAVE, then CONTINUE, then SUBMIT. 

![](https://storage.crisp.chat/users/helpdesk/website/-/d/5/b/9/d5b93bf079ae8000/contactpersonalinformation_1swy18j.png =800x607)
![](https://storage.crisp.chat/users/helpdesk/website/-/d/5/b/9/d5b93bf079ae8000/save-contact-detail-update_vmew1i.png =800x732)


No supporting documents required. 
Please note: Directors appointed as “Alternate Director” will not be able to amend their contact details here. 

**What happens next?**
* You’ll receive an **email and SMS**  to both your old contact numbers for approval
* Click the **approval link** to confirm the change within 24 hours
* If no objections are raised, the new contact details will be active within 24 hours

If you ignore the email, the change request expires.
If you click “Reject”, the update is cancelled.