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# How to top up your CIPC account (for InfoDocs users)

*Estimated reading time: 2 minutes* 

||| When you file submissions to the Companies and Intellectual Property Commission (CIPC) through InfoDocs, you have the option to use your own CIPC customer code. This account acts like a prepaid wallet that pays your filing fees directly to CIPC. If your CIPC balance is low or empty, InfoDocs will prompt you to Top Up CIPC Account before continuing with a submission. 

###### What is a CIPC customer account? 

A CIPC customer account is required for all online transactions with CIPC. Each transaction deducts a fee from your available balance, depending on the filing type.

Example:
* Annual Return (turnover under R1 million): R100
* New Company registration: R125
* Name Reservation: R50 

Your customer code and balance are linked to your filings. InfoDocs uses these details when submitting your transaction to CIPC.

###### When will InfoDocs ask you to top up? 

InfoDocs automatically checks your CIPC account balance when you submit a filing.

You’ll see a Top-Up message if:

* Your CIPC balance is insufficient to cover the required filing fee
* Your payment to CIPC hasn’t yet cleared
* You recently changed your CIPC password or customer code

Once your balance is topped up, you can retry the submission.

###### How to top up your CIPC account 

You can top up your CIPC account using EFT (Bank Transfer) 

| Bank | ABSA |
| ---- |
| Account Name | CIPC |
| Account Number | 4055 68 1017 |
| Branch Code | 632005 |
| Account Type | Transmission Account |
| Reference | Your Customer Code (e.g., C123456) |

**Important notes:**
* Always use your Customer Code as the reference – this links your payment to your CIPC account
* Payments from FNB usually reflect within 24 hours
* Payments from other banks may take up to 48 hours to clear
* CIPC cannot allocate your funds if an incorrect reference is used

###### Confirming Your Top-Up

Once your payment reflects: 

1. Log in to https://eservices.cipc.co.za.
2. Your available balance will appear on the left side of the page under your customer account details.
3. You can then return to InfoDocs and retry the submission. InfoDocs will detect your updated balance and continue the filing. 

###### Common top-up issues

| Issue | Cause | Fix |
| ---- |
| Payment not reflecting | Wrong or missing reference | Contact CIPC and send proof of payment |
| “Insufficient Funds” after EFT | Payment not yet cleared | Wait 24–48 hours, then retry in InfoDocs |
| Deducted but not showing | Wrong account used | Contact your bank and CIPC Support immediately |

###### InfoDocs tip

If you’re managing filings for multiple companies, we recommend:

* Keeping a minimum balance in your CIPC account (e.g., R6000)
* Using card top-ups for urgent filings
* Saving your [CIPC customer code](https://support.infodocs.co.za/en/article/how-to-update-your-cipc-customer-code-on-infodocs-xzqv7z/) in InfoDocs so all filings link automatically

###### Need help? 

If your payment isn’t reflecting or your account shows the wrong balance:

* Log a query at [https://enquiries.cipc.co.za](https://enquiries.cipc.co.za)
* Call CIPC’s Contact Centre: 086 100 2472
* Or email: [enquiries@cipc.co.za](mailto:enquiries@cipc.co.za) (include your proof of payment and customer code)