> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.infodocs.co.za/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to raise a request in the InfoDocs Help Centre

||| Introducing the new InfoDocs Help Centre to improve response time and ensure that nothing falls through the cracks or gets missed.

**Step 1**: Click [here](https://infodocs.atlassian.net/servicedesk/customer/portals) to access the InfoDocs Help Centre. 

**Step 2**: Go through the following types of requests and select the option that best suits your needs:
* Report a bug or data issue
* CIPC transaction query
* Product or pricing questions
* Payment or billing query
* Feedback or suggestions

![](https://storage.crisp.chat/users/helpdesk/website/d5b93bf079ae8000/screenshot-2024-01-22-at-08164_6of9sb.png)

**Step 3**: Fill in your email address, a summary and a description of your request. If you have any relevant files, please provide them to our support agents.

![](https://storage.crisp.chat/users/helpdesk/website/d5b93bf079ae8000/screenshot-2024-01-22-at-10550_dcprqe.png)

**Step 4**: Once you've filled the above information in, click **Send**. 

**Step 5**: Your request has now been raised and one of our support agents will tend to your request as soon as possible. Add a comment if you would like to provide our support agents with more information or share this request with other people should you require their input in the request. 

![](https://storage.crisp.chat/users/helpdesk/website/d5b93bf079ae8000/screenshot-2024-01-22-at-10582_jaandx.png)

**Step 6**: Click **Requests** to view all requests you've submitted and the status of each request. 

![](https://storage.crisp.chat/users/helpdesk/website/d5b93bf079ae8000/screenshot-2024-01-22-at-08255_1ao4cjp.png)